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Office Administration & Secretarial Practice

Office Administration

Overview of the Office Administration & Secretarial Practice Course

At Rolla Academy, Dubai, our Office Administration & Secretarial Practice course is designed to equip students with essential skills needed for success in administrative roles. This course emphasizes effective communication, time management, and organizational abilities, catering to both aspiring secretaries and seasoned professionals looking to refine their skills. Participants will gain insights into the evolving role of the secretary, understanding employer expectations and the significance of confidentiality. Through practical modules on office software and communication skills, students will develop a well-rounded skill set that prepares them for the fast-paced demands of modern workplaces. The program focuses on hands-on training and real-world applications, ensuring that graduates can contribute effectively to their organizations. Join us and enhance your career prospects in the administrative field!

Office Administration & Secretarial Practice Course Features

Comprehensive Training: Covers essential skills for administrative roles.

Hands-On Experience: Practical modules including MS Office applications.

Expert Instructors: Learn from experienced professionals in the field.

Flexible Schedule: Designed to accommodate working individuals.

Networking Opportunities: Connect with peers and industry experts.

Certification: Receive a recognized certificate upon completion.

Why Choose Rolla Academy Dubai

Expert Faculty

Our academy prides itself on a team of highly experienced and knowledgeable instructors who are experts in their respective fields. They are committed to providing top-quality education and guidance to our students.

Wide Range of Courses

Rolla Academy offers an extensive selection of courses that cater to various interests and career paths. Whether you are interested in IT, business, languages, or professional development, we have tailored courses to meet your needs.

Industry-Relevant Curriculum

Our curriculum is thoughtfully designed to align with the latest industry trends and requirements. We prioritize providing practical skills and knowledge that are directly applicable in the real world, enhancing your employability and career prospects.

State-of-the-Art Facilities

We offer modern, well-equipped classrooms and training facilities to create a conducive learning environment. Our facilities are designed to support interactive and engaging learning experiences.

Flexible Learning Options

We understand the importance of flexibility in today's busy world. Rolla Academy provides both in-person and online learning options, allowing you to choose the study mode that suits your schedule and preferences.

Supportive Learning Environment

We foster a supportive and inclusive learning environment where students can thrive. Our instructors are approachable, and our staff is dedicated to providing excellent student support throughout your learning journey.

Affordable Course Fees

Rolla Academy offers competitive and affordable course fees, ensuring accessible education without compromising quality.

KHDA Approved Courses

Our courses are approved by the Knowledge and Human Development Authority (KHDA), indicating our commitment to delivering high standards of education and maintaining quality assurance.

Learning outcome

What You Learn in the Course

Module 1: Introduction to Executive Secretarial Practices

  • Understanding the Role of an Executive Secretary:
    • Explore the historical evolution and modern expectations of secretarial roles.
    • Identify key functions and responsibilities of an executive secretary in a business environment.
  • Building Effective Secretary-Boss Relationships:
    • Learn communication strategies that foster trust and confidentiality.
    • Understand employer expectations regarding professionalism and discretion.

Module 2: Daily Routine and Office Management

  • Overview of a Secretary's Typical Day:
    • Discover daily tasks and how to prioritize effectively.
    • Utilize tools for effective daily management.
  • Efficient Workstation Management:
    • Organize your workspace for maximum productivity.
    • Manage office supplies and resources efficiently.

Module 3: Advanced Time Management

  • Importance of Time Management:
    • Master techniques for prioritizing tasks and utilizing time-tracking tools.
  • Identifying and Managing Time Thieves:
    • Implement strategies to minimize distractions and learn the art of delegation and automation.

Module 4: Filing and Record Management

  • Significance of Filing Systems:
    • Understand the types of filing systems and their practical uses in the office.
    • Explore digital vs. physical filing systems and their advantages.
  • Effective Filing Techniques:
    • Organize and maintain records systematically while adhering to legal considerations.

Module 5: Meeting and Event Coordination

  • Purpose and Importance of Meetings:
    • Differentiate types of meetings and their objectives.
    • Plan and organize effective meetings with clear agendas.
  • Role of a Secretary in Meetings:
    • Prepare for meetings by creating agendas and taking accurate minutes.

Module 6: Travel Arrangements and Management

  • Planning and Organizing Business Trips:
    • Learn to create and manage itineraries effectively while planning cost-effective travel.
  • Managing Travel Logistics:
    • Gain skills in booking flights, accommodations, and handling travel emergencies.

Module 7: Professional Communication Skills

  • Business Communication:
    • Develop effective written and verbal communication skills.
    • Utilize various communication tools and platforms for maximum impact.
  • Telephone and Email Etiquette:
    • Master professional phone communication and learn to write clear, concise emails.

Module 8: Customer and Client Management

  • Essential Skills for Customer Interaction:
    • Build rapport with clients and effectively handle inquiries and complaints.
  • Dealing with Different Types of Customers:
    • Implement strategies for managing difficult clients while providing exceptional service.

Module 9: Conflict Resolution and Problem Solving

  • Understanding Workplace Conflict:
    • Identify common causes of conflict and implement preventative measures.
  • Conflict Resolution Strategies:
    • Learn mediation and negotiation techniques for effective problem-solving.

Module 10: Professional Development and Career Growth

  • Personal Branding and Online Presence:
    • Build a professional profile and utilize social media for career advancement.
  • Continuous Learning and Skill Enhancement:
    • Identify learning opportunities and set achievable career goals.

Learning Outcomes

  1. Enhanced Administrative Skills: Gain a thorough understanding of office operations and administrative responsibilities.
  2. Effective Communication: Develop strong interpersonal skills for better workplace interactions.
  3. Proficient Time Management: Learn techniques to manage time efficiently and prioritize tasks effectively.
  4. Advanced Filing Systems: Understand how to create and maintain effective filing systems.
  5. Meeting Coordination: Master the skills needed to organize and conduct meetings efficiently.

Benefits of the Course

  1. Career Advancement: Equip yourself with skills that open up new career opportunities in administration.
  2. Increased Efficiency: Learn to manage tasks and time effectively, leading to improved productivity.
  3. Professional Certification: Enhance your resume with a recognized certification from Rolla Academy.
  4. Networking Opportunities: Connect with like-minded individuals and professionals in the field.
  5. Real-World Applications: Apply practical skills learned in the course directly to your workplace.

Who is Eligible for this Course

  1. Current Administrative Staff: Individuals currently working in administrative roles who wish to improve their skills and knowledge.
  2. New Entrants: Those who are new to the secretarial field and looking to gain foundational skills for their careers.
  3. Career Changers: Individuals seeking to transition into administrative roles from other fields.
  4. Job Seekers: People looking to enhance their qualifications to improve their employability.
  5. Professionals Seeking Advancement: Anyone aiming for promotion or increased responsibilities within their current organization.

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